Terms of Use

The Foster Grant website is offered to you conditioned on your acceptance without modification of the terms and conditions contained herein. Your use of the Foster Grant website constitutes your acceptance of and agreement to be bound by the terms and conditions contained herein. These terms and conditions may be changed from time to time and your use of the site following any such changes shall confirm your agreement to be bound by the terms as modified.

 

Delivery

The total value of the purchase will be deducted from the credit card or debit card or other means of payment, at the time the consumer places the order.

If an order cannot be fulfilled, FGX Europe Ltd will offer the consumer a choice of either an alternative item of the same total value or a full refund.

If FGX Europe Ltd fails to make delivery of the consumer's order within 30 days, the consumer will have the option of either a full refund or a replacement shipment.

It is the consumer's responsibility to supply the correct address details with the order. FGX Europe Ltd reserves the right to charge for any extra carriage costs incurred if the details supplied are incorrect.

FGX Europe Ltd quoted delivery days refers to working days and does NOT include UK national holidays and weekends.

Standard UK delivery charge is £3.00 inclusive of VAT on all orders. Free delivery on all UK orders over £25.

 

Returns

FGX Europe Ltd requires written notification of a return and reason for return, via email or mail, which can both be found on the "Contact" section of the FGX Europe Ltd website, within 10 working days of receipt of order by the consumer. After FGX Europe Ltd has received the notification and is satisfied that the return is valid and after the original order has been returned, either a full refund or replacement goods will be provided to the consumer.

If the goods are not faulty, the consumer has 10 days from receipt of goods to cancel the order and return the goods for a refund. The goods should be returned to FGX Europe Ltd undamaged, unmarked and in their original packaging. Contacting FGX Europe Ltd via email or mail as above for a returns number will accelerate the returns process. A refund will be provided upon successful receipt of return and if in compliance with the above, will be processed in accordance with the original method of payment.

If any goods are returned due to reason apart from fault and are returned to FGX Europe Ltd in the condition detailed above, a minimum restocking fee of £1.50 will apply.

 

VAT, Import Duty and Other Sales Taxes

All prices listed on the site include VAT unless stated otherwise.

VAT is charged at the standard rate of VAT.

FGX EUROPE LTD VAT registration number is UK 705254556.

All additional charges, for example, duty on goods at point of import, are the responsibility of the consumer and not FGX Europe Ltd.

 

Privacy

FGX Europe Ltd retains the information given at the time of the consumer placing an order. This information is not disclosed to any third party, other than FGX Europe Ltd affiliates. Name and address details will be disclosed to the courier to enable delivery.

FGX Europe Ltd reserves the right to amend these terms and conditions and any prices listed on the website at the discretion of FGX Europe Ltd.

All information is collected lawfully and in accordance with the Data Protection Act 1998.

 

Security

FGX Europe Ltd will take precautions to keep the details of the consumer's order and payment secure. FGX Europe Ltd cannot be held liable for any losses caused as a result of unauthorised access to information supplied to FGX Europe Ltd.

All transactional records shall be stored exclusively by FGX Europe Ltd.

 

Pricing

FGX Europe Ltd reserves the right to change any price of goods as advertised on the website at the discretion of FGX Europe Ltd.

Consumer's will be informed of all changes to pricing relevant to their order before payment is processed.

If the consumer places an order, and at the time the order was placed the website was displaying an incorrect price, FGX Europe Ltd reserves the right to charge the full and correct retail value of the order.

FGX Europe Ltd reserves the right to change delivery charges as shown on the website at the discretion of FGX Europe Ltd.

 

Business Customers

Fostergrant.co.uk is a business to consumer website; trade customers should contact our sales team on +44(0) 1782 577055.

If however, the customer is a business or if the goods ordered from www.fostergrant.co.uk are used wholly or in part for business purposes, FGX Europe Ltd shall not be liable to the customer for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, incidental, or consequential loss that is suffered as a result of the purchase of goods from FGX Europe Ltd. Any other liability shall be limited to the price paid for the goods. We do not exclude FGX Europe Ltd liability for death or personal injury. Any goods purchased from FGX Europe Ltd must not contravene United States of America export controls.

 

General

FGX Europe Ltd reserves the right to decline orders for whatever reason, and no contract shall be formed unless and until the consumer's offer to purchase has been accepted by FGX Europe Ltd.

These Terms and Conditions are governed by the laws of England and Wales and only the courts of England and Wales will decide any disputes.

The above policies are part of FGX Europe Ltd's commitment to high quality service. They do not affect your statutory rights as a consumer.

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